Malone Turf Warranty, Terms & Conditions, and Delivery Instructions

What you MUST KNOW about Malone Artificial Turf!

IMPORTANT! Thank you for purchasing artificial turf from Malone Turf.  The following information regarding your turf’s “Manufacturer’s Warranty”, “Terms & Conditions” and “Delivery Instructions” will positively support your decision to purchase artificial turf. Please read carefully and contact us IMMEDIATELY with questions or concerns. And please remember, we’re always looking for a way to say “Yes” without going broke or giving our Founder/Owner (our Father) a heart attack!

Limited Warranty

16 Year Residential / 10 Year Commercial / 8 Year Putting Green

Malone Turf, authorized distributor extends our manufacturers warranty for our residential landscape artificial turf with a 16 year limited product warranty, commercial artificial turf applications for 10 years, and putting green surfaces for 8 years. All product warranties are from the date of the artificial turf purchase and assuming the turf is maintained as recommended by the manufacturer. Malone Turf, authorized distributor or the manufacturer shall not in any event be liable for any indirect, incidental, punitive, special, consequential, or other similar damages including, but not limited to loss of profits or revenue, economic loss, or other goodwill, even if Malone Turf, authorized distributor or the manufacturer has been notified of the possibility of such damages. Slight color changes will occur over the lifetime of artificial turf and are not considered an issue or basis for a claim. All labor costs involved with the installation, loss of wages, removal of the affected turf and/or reinstallation of any replacement will be the responsibility of the purchaser.

Subject to the Following Limitations

General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and does not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a licensed certified installer. Malone Turf, authorized distributor or the manufacturer do not warrant a loss of more than 5% per year of the turf material strength due to ultraviolet degradation. The strain rate and deformation rate increase significantly when the material is subjected to extreme heat and will not be warrantied in such conditions. Malone Turf, authorized distributor and the  manufacturer hold the right to look at temperature history reports to determine if the material has been exposed to consistent extreme heat over a period of 96 hours or more. This limited warranty does not apply to the state of Arizona due to the extreme hot weather conditions. Malone Turf, authorized distributor, and the  manufacturer only warrants turf products for a period of 3 years for all products sold and installed in the state of Arizona.

This warranty does not cover

1. Damage from accidents, vandalism, abuse, neglect and improper installation.
2. Acts of God (including earthquakes, floods, hurricanes, vehicular traffic, damage caused by dogs and other natural disasters).
3. Use of chemicals, fire and improper cleaning methods.
4. Failure to properly maintain, protect and/or repair the turf and cleaning of the turf due to calcium build up/dew.
5. Damage that occurs during the shipping/transportation process. All shipping claims must be filed against the freight company in question.
6. Damage caused by reflection/external heat source (melting) or other flammable materials. Such reflection sources include but are not limited to: windows, vinyl fences, metal blocks, concrete/stucco walls, etc.
7. Turf product is subject to normal wear and tear. Normal wear and tear, including matted down or twisted blades is not a manufacturing defect and therefore is not covered by this warranty.
8. Visual lines caused by variation of the color of yarns and manufactured tufted stitch lines are not considered a defect as there is no deterioration of actual yarn itself and is a common occurrence among all tufted products.
9. When a Claim needs to be submitted the following information is required: Malone’s Turf Invoice Number, Pictures, Customer Name, Address, and Phone Number
10. Areas used for high traffic, sport activities, playgrounds and tee lines are not covered in this warranty
11. Rolls of artificial turf where the backing of the turf is not covered and exposed to sunlight.

Limitations on Coverage

Except as expressly set forth in the warranty, Malone Turf disclaims all other warranties, express or implied, in law or in fact, including, but not limited to, the implied warranties of fitness and merchantability for a particular purpose.

Limitations on Liability

The purchaser must promptly inspect all products upon delivery. Should any shortages, defects or non-conformities be discovered during the initial inspection upon delivery of the products, the manufacturer shall take on the obligation of making sure the products are free from such shortages, defects or non-conformities if and only if, the purchaser notifies Malone’s Turf in writing within 30 days after the date of purchase of said products. This warranty is extended to the original purchaser and is not transferrable.

In order to qualify for this warranty, the customer must submit the following information: Malone Turf Invoice Number, Pictures, Customer Name, Address, and Phone Number.

Claims Procedure

For more details, call us at (209) 494-8090.

Please note that any claim must have an original Malone Turf invoice.

Terms and Conditions

(a.k.a. “the not going broke or giving Dad a heart attack, or you either” part)

1. Inspection Prior to Installation: Customers must thoroughly inspect the artificial turf upon delivery and before installation. Any visible defects, damages, or inconsistencies must be reported immediately to the supplier prior to installation.
2. Installation Responsibility: The customer is responsible for ensuring that the installation is carried out by a qualified professional. Improper installation can void warranties and lead to performance issues (no joke, this means you as a DIYer too).
3. Surface Preparation: Proper surface preparation is crucial for the successful installation of artificial turf. The customer must ensure that the installation area is free of debris, leveled, and adequately drained (still not joking, this means you as a DIYer too)..
4. Maintenance Requirements: Regular maintenance, including brushing, debris removal, and occasional rinsing, is necessary to maintain the appearance and performance of the artificial turf. Failure to perform regular maintenance can result in premature wear and may void any warranties (ya, you guessed it, still means you as a DIYer too).
5. Warranty Conditions: The warranty on artificial turf is subject to the terms and conditions provided by the manufacturer. Customers should familiarize themselves with these conditions, including any limitations or exclusions, prior to installation.(Congratulations, you’ve made it this far!  Stay with us, there’s still more important information you MUST KNOW!)
   
6. Environmental Factors: Artificial turf may be subject to damage or fading due to environmental factors such as extreme temperatures, UV exposure, and heavy use. Customers should consider these factors when choosing the location and type of turf.
7. Reflections from Windows: Reflections from windows, particularly those with low-E glass, can cause significant heat buildup on artificial turf, leading to damage or melting. Customers should assess the placement of the turf in relation to reflective surfaces and take necessary precautions, such as using window coverings or protective barriers (seems like a “Duh” right here, but you’d be surprised how many turf buyers don’t know this stuff).
8. Usage Limitations: Artificial turf is designed for specific uses, and exceeding these recommended uses can lead to damage and void warranties. Customers should ensure that the turf is used according to the manufacturer’s guidelines.
9. Liability: The supplier is not liable for any damages or issues arising from improper installation, maintenance, or use of the artificial turf. The customer assumes full responsibility for ensuring that all installation and maintenance guidelines are followed.By purchasing artificial turf, the customer acknowledges and agrees to the terms outlined in this disclaimer.

Malone Artificial Turf Delivery Instructions

Please be sure to read these instructions carefully. They are VERY IMPORTANT! Click the title bars below to open each section and learn what to expect, and what’s required of you for a successful turf delivery.

Thank you for your business and support. We are committed to providing you with the highest quality artificial turf and customer service.